COVID-19 (Coronavirus) Support Page

Given the unprecedented COVID-19 (Coronavirus) situation, we recognise the disruption it has caused over the last months.

We are closely monitoring Government and Finance Industry regulatory advice in order to ensure that we are acting appropriately, whilst continuing to serve and support our customers.

This page addresses any concerns you may have and answers common queries during this difficult time which will be updated regularly according to any changes that may affect you.

COVID-19 FOCUS: CONTRACT MANAGEMENT

Is the FCA Automotive Services office still open?

Our offices are slowly starting to reopen, whilst ensuring that the welfare and safety of our employees are kept as a priority, following government guidelines. Considering the large number of enquiries we are receiving, it may take a little longer than usual to answer. We kindly ask you to bear with us and we will get back to you as soon as we can.

What are my options if my income has been affected by COVID-19?

If you are concerned about Coronavirus (COVID-19) and how it may affect you financially, we are here to offer you help and support. Please contact us via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will respond as soon as possible. Alternatively, you can contact our Customer Service Team on 03445614738:

Monday - Friday: 9.00am to 6.00pm

For any other questions related to your contract with us our Customer Service team are available to assist you and you can contact the team via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or alternatively, you can call them on 0344 5614738:

Monday - Friday: 9.00am to 6.00pm

Saturday: 9.00am to 1.00pm

Is it possible to request a payment deferral?

From 1 April 2021, you may be able to extend your payment deferral for payments up to and including 31 July 2021 provided that your deferrals cover consecutive periods and you otherwise satisfy the eligibility criteria for a further payment deferral. This means that you are not able to receive a payment deferral after 31 March 2021 unless you are already benefitting from a payment deferral at the time that you make your request for an extension.

If you have concerns about your ability to pay your finance agreement as a direct result of COVID-19, please be assured we are here to discuss your needs and the available options we may be able to offer you.

If your income has been affected by the disruption from coronavirus, we have a number of options to help you. If you need support at this time please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 0333 2075582.

As you will appreciate our teams are very busy at the moment supporting affected customers and we will respond to you usually within 24 hours. Once you have decided on your preferred option, it may take up to a week for us to process your request and we would ask that you try to remain patient during this difficult time.

Would a payment freeze impact my credit file?

We are putting in place some additional steps in order to support customers and if you elect to take our payment deferral option we can confirm your credit file will not be impacted. However, in case you fall into arrears, this will be reported to the credit reference agencies as per standard reporting guidelines.

I can’t afford to pay for my vehicle. Can I end my contract?

If you are concerned about Coronavirus (COVID-19) and how it may affect you financially, we are here to offer you help and support. Please contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or you can contact our Customer Service Team on 03445614738:

Monday - Friday: 9.00am to 6.00pm

Saturday: 9.00am to 1.00pm

Voluntary Terminations

Under the Consumer Credit Act 1974, you have a legal right to end your car finance agreement early, as long as certain conditions are met. If you want to end your contract early, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will discuss the options available to you, based on which type of finance agreement you have chosen. Alternatively, you can contact our Customer Service Team on 03445614738:

Monday - Friday: 9.00am to 6.00pm

Saturday: 9.00am to 1.00pm

COVID-19 FOCUS: FINAL PAYMENT OPTIONS ON PCP

I want to keep my vehicle. What should I do?

If you wish to keep the vehicle you can simply make the final payment. Just e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. and we will let you know the ways to pay. Alternatively, you can contact our Customer Service Team on 03445614738:

Monday - Friday: 9.00am to 6.00pm

Saturday: 9.00am to 1.00pm

I want to refinance the final payment. What should I do?

If you wish to keep the vehicle and refinance the final payment, please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be in touch to let you know the options available to you.

I want to Part Exchange my vehicle. What should I do?

Please contact your local retailer to find out more.

I need to return my vehicle. What should I do?

Our vehicle collection services have restarted following Government guidelines. If you wish to return your vehicle to us we can arrange this for you.

COVID-19 FOCUS: ORDER AND DELIVERY OF YOUR VEHICLE

Are retailers open for business?

Retailers will open their showroom for sales in line with government guidelines, although most will remain open for servicing or repairs during local lockdowns. Please visit the vehicle manufacturer’s website or contact your retailer for further details.

Can I finance a new vehicle with FCA Automotive Services in the current situation?

Yes, but please contact your local retailer to discuss your options.

Can I get my vehicle delivered to my home?

Your local retailer will be able to advise you and may also offer a “click and collect” service.

Will my new vehicle be delayed by Coronavirus?

Manufacturers have resumed their production, but there may be unforeseen delays due to the impact of Covid. Please contact your local retailer for further details.

COVID-19 FOCUS: MAINTENANCE

Can I take my vehicle in for a service?

Retailer workshops are open for business when local Covid conditions allow. Please visit the vehicle manufacturer’s website or contact your retailer for further details.