COVID-19 (Coronavirus) Support Page

Given the unprecedented COVID-19 (Coronavirus) situation, we recognise the disruption it has caused over the last few weeks/months.

Our office has reopened and we are staffing it in line with government advice regarding social distancing.

Following Government guidelines, our retailers across UK have reopened their doors to customers. We are closely monitoring Government and Finance Industry regulatory advice in order to ensure that we are acting appropriately, whilst continuing to serve and support our customers.

This page addresses any concerns you may have and answers common queries during this difficult time which will be updated regularly according to any changes that may affect you.

COVID-19 FOCUS: CONTRACT MANAGEMENT

Is the FCA Automotive Services office still open?

Our office has reopened and is partly staffed with the balance of our employees continuing to work remotely.

What are my options if my income has been affected by COVID-19?

If you are concerned about Coronavirus (COVID-19) and how it may affect you financially, we are here to offer you help and support. Please contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will respond as soon as possible. Alternatively, you can contact our Customer Service Team on 03445614738:

Monday - Friday: 9.00am to 6.00pm

Saturday: 9.00am to 1.00pm

Is it possible to request a payment holiday?

If you have concerns about your ability to pay your finance agreement as a direct result of COVID-19, please be assured we are here to discuss your needs and the available options we may be able to offer you.

If your income has been affected by the disruption from coronavirus, we have a number of options to help you including payment deferrals for up to 3 months. If you need support at this time please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

As you will appreciate our teams are very busy at the moment supporting affected customers and we will respond to you and confirm your options to you, usually within 24 hours. Once you have decided on your preferred option it may take up to three weeks for us process your request and we would ask that you try to remain patient during this difficult time. Alternatively, you can contact our Customer Service Team on 03445614738:

Monday - Friday: 9.00am to 6.00pm

Saturday: 9.00am to 1.00pm

Would a payment freeze impact my credit file?

We are putting in place some additional steps in order to support customers and if you elect to take our payment deferral option we can confirm your credit file will not be impacted.

I can’t afford to pay for my vehicle. Can I end my contract?

If you are concerned about Coronavirus (COVID-19) and how it may affect you financially, we are here to offer you help and support. Please contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will respond as soon as possible. Alternatively, you can contact our Customer Service Team on 03445614738:

Monday - Friday: 9.00am to 6.00pm

Saturday: 9.00am to 1.00pm

Voluntary Terminations

Under the Consumer Credit Act 1974, you have a legal right to end your car finance agreement early, as long as certain conditions are met. If you want to end your contract early, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will discuss the options available to you, based on which type of finance agreement you have chosen. Alternatively, you can contact our Customer Service Team on 03445614738:

Monday - Friday: 9.00am to 6.00pm

Saturday: 9.00am to 1.00pm

COVID-19 FOCUS: FINAL PAYMENT OPTIONS ON PCP

I want to keep my vehicle. What should I do?

If you wish to keep the vehicle you can simply make the final payment. Just e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. and we will let you know the ways to pay. Alternatively, you can contact our Customer Service Team on 03445614738:

Monday - Friday: 9.00am to 6.00pm

Saturday: 9.00am to 1.00pm

I want to refinance the final payment. What should I do?

If you wish to keep the vehicle and refinance the final payment, please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be in touch to let you know the options available to you. At this time, if necessary, we are able to offer you a 3 month payment holiday at the start of your refinance agreement.

I want to Part Exchange my vehicle. What should I do?

Retailers are offering a digital part exchange tool which is optimised to provide the customer with a free online valuation. Please contact or visit your local retailer to find out more.

I need to return my vehicle. What should I do?

Our vehicle collection services have restarted following Government guidelines. If you wish to return your vehicle to us we can arrange this for you.

COVID-19 FOCUS: ORDER AND DELIVERY OF YOUR VEHICLE

Are all retailers closed?

Retailer showrooms have now reopened throughout the UK. Please visit the vehicle manufacturer’s website or contact your retailer for further details.

Can I finance a new vehicle with FCA Automotive Services in the current situation?

If you are hesitant to visit showrooms, some of our retailer network will continue to be contactable via digital remote-buying features. Please contact them for details.

Can I get my vehicle delivered to my home?

Please contact your local retailer to discuss options available.

Will my new vehicle be delayed by Coronavirus?

Most manufacturers have resumed their production. However, retailers and logistic companies are taking additional precautions to protect their staff which means if you have recently ordered a new vehicle, there may be a delay in delivering it to you. Please contact your local retailer for further details.

Is it safe to take delivery of a used vehicle?

Our trusted retailers will ensure that all their new and used vehicles stock will be subject to thorough cleansing process and disinfection service before they’re delivered. For more information, please call your local retailer.

COVID-19 FOCUS: MAINTENANCE

Can I take my vehicle in for a service?

Retailers are now open for servicing. Please contact your local retailer and they can advise further.